Question 1

Where do you ship from?

Accepted Answer

All orders are dispatched from our Melbourne, Australia studio.

Question 2

Do you provide international shipping?

Accepted Answer

Yes, we offer international shipping. Shipping costs and delivery times vary by location and are calculated at checkout. For more information, please visit our Shipping Information page.

Question 3

How long does shipping take?

Accepted Answer

We aim to dispatch your order within 1–2 business days. Standard delivery within Australia usually takes 2–6 business days, and express delivery takes 1–3 business days. International delivery times vary. For more details, please visit our Shipping Information page.

Question 4

Can I change or cancel my order?

Accepted Answer

If your order hasn’t been shipped, contact us at customercare@bellaluxejewellery.com ()as soon as possible and we’ll do our best to help.

Question 5

What if my item arrives damaged?

Accepted Answer

If your item arrives damaged, email us with photos within 48 hours of receiving your order, and we'll assist you promptly.

Question 6

Can I exchange an item?

Accepted Answer

We only accept exchanges for items that are damaged or faulty upon arrival. Unfortunately, we do not offer exchanges for change of mind. If your item is damaged, contact us within 48 hours of receiving your order with your order number and a photo of the issue, and we'll assist you.

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